Return Policy

 The following return policy applies to
 (i) all purchases of 3D Computer center's products purchased online directly from 3dcc's website www3dcc.com.eg,
 (ii) directly from 3dcc in Egypt via phone or in person, or
 (iii) at an event where 3dcc's representatives are selling 3dcc product(s). The following policy does not apply to any purchases of 3dcc's products made from a third party reseller. All purchases of 3dcc's products from a third party reseller must be returned to 3dcc directly.
 3D Computer Center DVDs and CDS DVD and CD returns are accepted up to 30 days after you receive your product for a full refund for products that are returned where the factory seal is unbroken and the product is in new condition.
 For example, CDs and DVDs must be in their original factory sealed packaging to receive a full refund. Any product that is opened and/or the factory seal is broken is not eligible for a refund. You may preview any of our tutorials for free prior to purchasing them via 3D computer center Online.
 Closeout Specials, Discontinued Products or Specific Promotions Closeout specials or discontinued products are not eligible for a return or exchange at any time. Exchanges We will exchange a defective item for a new copy of the same item up to 60 days from the time you purchased your product.
 We will exchange an item that we erroneously shipped to you for the correct item up to 30 days from the time you received your product. Warranty 3DCC does not warrant that the functions contained in 3dcc's products will meet your requirements or that the operation of the products will be uninterrupted or error free. However, when the 3dcc product is furnished on a tangible medium, 3dcc warrants the medium to be free from defects in materials and workmanship under normal use.
 In all instances above, shipping costs are non-refundable. For defective products or shipments that are a result of our error, contact us for a postage-paid return label. Contact us at +20222755660 or via email at 3dcomputer@link.net to receive your Return Authorization Number (RA Number). A Returns Specialist will contact you within 24 hours (weekends and holidays excluded from 24 hour period) hours. Once the RA Number has been issued, it will be valid for 30 business days (for international returns). Package your return item(s) securely; using the same package it came in, if possible. Indicate the reason for your return, the nature of any defect, and the RA Number on your packing slip.
On the outside of the package, write the RA Number clearly. Any package received without the RA Number on the outside of the package will be refused. It is recommended that you send returned items via an insured traceable carrier. Total Training is not responsible for lost or damaged returns.
 Ship the return to:
 3D Computer Center
62 Ibrahim El Refaey St, 8th area , Nasr City , Cairo , Egypt
 Please allow up to ten business days for returns to be processed from the time we receive your returned product(s).
 Your credit card used for payment will be automatically refunded, less any applicable shipping fees.
 For additional questions regarding our return policy or to verify your product is eligible for return, please contact 3D Computer Center . Phone +202022755660, Email 3dcomputer@link.net